Dialog VoIP a passive recording technology, captures customer interactions in a VoIP network. It is highly successful method of recording, because, it is transparent to the telephony system.
How does Dialog VoIP work?
In a VoIP environment IP phones, Media Gateway (IP PBX) and servers are connected to a SWITCH. In larger setups multiple switches will be in use and they will all be up-linked to a core switch. If these switches are of the managed type then they will have a port called the Mirror/SPAN port. The Dialog VoIP call recording server is connected to the Mirror/SPAN port and captures all VoIP IP traffic and converts it into an audio file which is then stored.
Technical Specifications:
Dialog VoIP Specifications
Product Specifications
Product type: Software
Supported VoIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP
Supported CODEC: G711, G729A and G723.1
System Hardware Configuration
Dual processor/Dual core CPU, 2.6 GHz
0-100 concurrent conversations: dual core CPU
100-200 concurrent conversations: quad core CPU
2 GB RAM
Two fast Hard Drive(SCSI 10k RPM): One for the PC, one for the recordings
Network Card
Sound card (Internal or External)
System Software Configuration
Windows 2003 Enterprise Edition SP2
MS SQL 2005 Express edition with management studio
